nbn observes the caretaker conventions related to the upcoming Federal Election. During the Caretaker Period, nbn will apply these conventions while continuing business-as-usual operations of the company.

Fax or teletypewriter devices

Important - call your fax or teletypewriter device provider to find out if your device is compatible before you switch to the nbn® network.

It's important to contact your fax or teletypewriter device provider

The rollout of the nbn network will involve new technologies and some existing devices may not be compatible with these at all times.

If you have an urgent query, please refer to our Contact Us page.

What you'll need to do:

Your device provider can advise whether your device will work when connected to the nbn network, or what alternative solutions are available. 

nbn is unable to provide general advice due to the wide range of fax or teletypewriter devices in the market.

Questions you could ask your fax or teletypewriter device provider:

  • Will my device work properly when connected to the nbn network?
  • If so, what specific phone or internet service will work best with my device?
  • Will my device be able to dial out during a power outage when connected to the nbn network?
  • What solutions would you [the provider] suggest?
  • Are there any costs involved?
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